- Online consultations worldwide
- In-person care in Nelson, British Columbia
This page provides the practical details for booking and attending appointments.
Extended or specialized appointments: other appointment types, lengths, and fees are listed here. [NEEDS: list any other appointment types, lengths, and fees]
Consultation fees are reviewed periodically. The fee shown at the time of booking is the fee that applies to your appointment.
Accepted payment methods: [NEEDS: accepted payment methods, e.g. credit card, debit, e-transfer, cash, other]
Payment is due at a set point in the booking process. [NEEDS: confirm whether payment is due at the time of booking or at the end of the appointment]
Online appointments are paid through the booking or payment platform. [NEEDS: booking or payment platform]
Receipts are provided for eligible services. Patients are responsible for confirming:
The clinic cannot guarantee reimbursement by an insurer.
Consultation fees do not include:
Laboratory testing
Herbal medicine
Supplements
Prescribed products
External reports or records
[NEEDS: any other additional costs]
Any additional costs will be discussed before they are incurred. You are not required to purchase supplements, herbs, or other products directly from the clinic unless this is clearly stated as part of a specific service.
Appointments may be cancelled or rescheduled with at least [NEEDS: cancellation notice hours] notice.
Appointments cancelled with less notice may be charged: [NEEDS: cancellation fee — full fee, partial fee, or a specific amount]
Exceptions may be made for emergencies or exceptional circumstances.
To cancel or reschedule:
Please do not rely on ordinary email for urgent same-day changes unless receipt has been confirmed.
If you arrive late, the appointment may need to end at the originally scheduled time so the next patient is not delayed. The full appointment fee may still apply.
When there is not enough time to provide safe or useful care, the appointment may need to be rescheduled.
A missed appointment without notice may be charged the full fee. Repeated missed appointments may affect the ability to book future visits.
Please contact the clinic before attending in person if you have:
When appropriate, the appointment may be changed to an online consultation or rescheduled.
Email and telephone are intended for:
They are not substitutes for a consultation. Response time for non-urgent messages is approximately [NEEDS: response time in business days].
Response time for non-urgent messages is approximately [NEEDS: response time in business days].
The clinic does not provide emergency or urgent medical care by email, voicemail, or the booking platform.
Requests for forms, letters, insurance documents, or detailed reports may involve an additional fee when they require clinical review or substantial administrative time.
Whether Chinese herbal prescriptions or other prescriptions are offered is confirmed as part of your care. [NEEDS: confirm whether Chinese herbal prescriptions or other prescriptions are offered]
Requests for refills or renewals may require an appointment when the treatment has not been reviewed recently or when symptoms have changed.
Prescription medication provided by another practitioner should not be stopped or changed without consulting the practitioner responsible for prescribing and monitoring it.
Health information is collected, stored, and used according to applicable privacy requirements. Please use the secure method provided for submitting medical records.
Do not send detailed private health information through ordinary email unless specifically instructed. Further information is available in the clinic’s Privacy Policy.
The clinic does not provide emergency services. For severe, rapidly worsening, or urgent symptoms, contact:
Do not wait for a scheduled appointment when immediate assessment may be required.
For practical questions:
For severe, rapidly worsening, or urgent symptoms, contact your physician, an urgent-care service, or emergency services in your area. This clinic does not provide emergency care.
The information on this website is provided for general educational purposes. It is not a substitute for individualized medical advice, diagnosis, emergency assessment, or treatment from your physician or another qualified healthcare professional.
